Questions, answered clearly.

Choose an available item in the Armory, review its condition and price, add it to your loadout, then continue to checkout. Steam sign-in is required so the order and delivery are tied to the correct account.

Yes. The checkout summary shows the current total in EUR before payment. If availability or price changes before checkout is created, you will be asked to review the updated total instead of being charged silently.

Steam sign-in confirms your public Steam identity. Skinova never asks for your Steam password or Steam Guard code.

Open Steam Inventory, choose Trade Offers, then select “Who can send me Trade Offers?”. Copy the complete URL containing both the partner and token parameters.

After payment is confirmed and the item is secured, it is sent to the Steam account that owns the saved Trade URL. Keep the URL current and make sure your inventory can receive trade offers.

Open your Skinova profile. Each order shows its current stage from payment confirmation through delivery.

Skinova will not substitute another item without your consent. If a paid item cannot be fulfilled, the order is cancelled and the amount is returned through the original payment method.

Contact Support immediately if delivery has not started. Once a digital item has been accepted and delivered through Steam, the transaction is normally final unless the item is defective, incorrectly supplied, or applicable law requires otherwise.

Skinova keeps the public Steam identity, email and Trade URL you provide, plus order and support records needed to operate the store. Payment card details are entered on the payment provider’s hosted page and are not stored by Skinova.